We want you to love your purchase. If anything arrives damaged or defective, contact us within 30 days and we’ll send a replacement at no charge.

For returns:
- Unopened/unused items: Full refund in store credit or original payment method (minus 20% restocking fee). Customer pays return shipping.

- Opened/used items: Refund in store credit (minus 30% loss of product fee). Customer pays return shipping.

Please email us at hello@purelyparsons.com with your order number for a return authorization before shipping anything back. Some exemptions may apply.

You can easily manage your subscription directly through your account. Log in, click on your account icon (top right), and update your address, payment method, quantity, frequency, or cancel anytime.

Yes. As 100% natural products without synthetic preservatives, they are subject to gradual oxidation. For best quality, potency, and aroma, we recommend using our oil-based products within 1 year of opening (or purchase if unopened).

Store them in a cool, dark place away from heat and sunlight. If an oil develops a rancid smell, major color change, or visible mold, discontinue use.

- Unmade Elderberry Kit: Best used within 4 weeks when stored in the pantry. For longer storage, place in the freezer.
- Once made into syrup: Store in a glass jar in the refrigerator for up to 6 weeks.

If your kit has been in the pantry longer than 4 weeks, it is still safe to use as long as it is dry and unopened. You may notice minor flavor or nutritional loss, but it remains effective.

Yes, all products are formulated and produced in small batches by our family and team. Thank you
for supporting our family business!

Priority Shipping (including 2-Day shipping) speeds up delivery after your order leaves our warehouse. It does not reduce our processing and preparation time.

We typically process and ship orders within 1–2 business days. However, during busy periods or restocking, there may be slight delays.

If you select Priority or Expedited Shipping and need your order rushed, we recommend emailing us immediately after placing your order. We’ll do our best to prioritize your shipment.

Need your order faster? Feel free to contact us — we’re happy to help where possible.

Once your order ships, you’ll receive a tracking link via email. Check your spam folder if you don’t see it. For help, email us at hello@purelyparsons.com with your order number.

Yes! Email us at hello@purelyparsons.com as soon as possible. We can add items or apply discount codes if the order hasn’t shipped yet. You’ll receive an updated invoice for any balance.

Please contact us immediately at hello@purelyparsons.com with photos and your order details. We’ll work quickly to send replacements.

Yes, we ship worldwide! However, we are not responsible for any customs duties, import taxes, or brokerage fees. These are collected by your local government and carrier upon delivery.

You can estimate duties at (https://www.simplyduty.com/).

Oils and other ingredients can freeze in cold weather, but this does not affect their chemical composition, scent, or therapeutic properties.

Simply let the product thaw naturally at room temperature. Once thawed, it should return to its normal consistency. If separation occurs, gently warm the bottle and shake to restore uniformity.

This is completely normal, especially in warm weather or during shipping. Tallow has a low melting point (similar to coconut oil or butter) and melting does not affect its quality, purity, scent, or effectiveness.

Let the jar come to room temperature — it will firm up within a few hours. For faster results, place it in the refrigerator for 30–60 minutes. Once solid, you can gently stir if the texture looks different on the surface. Store in a cool, dry place away from sunlight.

Our products are made with natural ingredients and designed with families in mind. They are generally safe for children, but we always recommend consulting your healthcare provider for your child’s specific needs.

We have personally diffused all of our essential oils and blends around our own children without issue. However, research is limited, so we recommend consulting your healthcare provider for your specific situation.

Elizabeth has personally used our beauty products and elderberry syrup through five pregnancies and while breastfeeding. We formulate with a wide range of customers in mind, but because research is limited, we recommend consulting your healthcare provider.

Yes! We provide Certificates of Analysis (CoAs) for transparency. View all of them here:

CERTIFICATES OF ANALYSIS

We source our essential oils from their native or prime growing regions around the world. We prioritize certified organic options whenever possible. Certificates of Analysis are available on each product page.

While our essential oils do not necessarily expire, oxidation can occur over time. We recommend storing your products in a cool, dry place away from direct sunlight. A general rule of thumb is to replace your oils every 2 years. If an oil smells "off," it is best to stop using it for skin applications, though it may still be used for cleaning or in a diffuser.

While we stand by the high purity of our oils, we do not recommend taking any essential oils internally due to their potency. Always consult a qualified healthcare professional before internal use.