Because of the nature of our products, we cannot accept returns,
exchanges, or refunds at this time. As a small family business bringing you the
best value and the highest quality products, we appreciate your business and hope
you understand!

Our recommendation of four weeks in the pantry
before moving to the freezer is purely to maintain optimum freshness. Other
than some minor flavor and nutritional loss, your elderberry kit is fine to use
as long as it's dry and unopened.

You can update your address, adjust the quantity and
frequency of your deliveries, or cancel your subscription through our website
host. Search in your email for the confirmation email from subify@hengam.io
titled “Congrats! You’ve started a new subscription at Purely Parsons” to edit
your subscription. If you are unable to locate that email, log in at https://portal-subify.hengam.io/login/
using the email address you created an account with at your first purchase and
manage your subscription.

If you are still unable to modify your subscription,
email us at hello@purelyparsons.com
and we’ll be happy to help you resolve the issue!

We do! However, we are not responsible for any duty/import/taxes/customs/etc. you may incur. International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to Purely Parsons nor are they set by Purely Parsons rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations. If you would like to estimate duty fees, you can go to https://www.simplyduty.com/

Yes, all products are formulated and produced
in-house in small batches by Noah and Elizabeth, along with our team. Thank you
for supporting our family business!

Our products are crafted from natural ingredients with the widest range of customers in mind, making them generally safe for children. While the answer is likely yes, we recommend consulting your healthcare provider for your specific situation.

While we cannot give a definitive “yes” or “no” due to limited available research, we have personally diffused all of our essential oils and blends around our children without issue. We recommend consulting your healthcare provider for your specific situation.

Research on this topic is limited; however, Elizabeth has personally used our beauty products and elderberry syrup during her five pregnancies and while breastfeeding. We formulate all of our products with the widest range of customers in mind, so the answer is likely yes! We recommend consulting your
healthcare provider for your specific situation.

After your order ships, you should receive a tracking link via email. If you don’t see it, check your spam folder. For further help, email us at hello@purelyparsons.com with your order info and we’ll be happy to assist!

If you think of something you would like to add to your order after you’ve completed checkout, email us at hello@purelyparsons.com and we’ll be happy to edit your order for you as long as it hasn't been fulfilled! You will receive a new invoice in your email and can pay the remaining balance from there.

If you have a discount code you forget to apply, reach out to us at hello@purelyparsons.com and we will be happy to apply it for you. The remaining balance will be credited back to your original form of payment within 5-7 business days.

If your order arrives damaged, please reach out to us at hello@purelyparsons.com with your order details. While we do our best during the packing process to ensure safe delivery, we cannot control the shipping process once it leaves our hands. We're here to help you get a replacement as quickly as possible!

Yes! We prioritize transparency and offer Certificates of Analysis (CoA) for our products. Here is the link to review all of our CoA documents:

CERTIFICATES OF ANALYSIS

Our essential oils are sourced from their prime/native growing locations all around the world. We use certified organic oils whenever possible, and have our certificates of analysis on each oil available for viewing on our site under each product description.

While our essential oils do not necessarily expire, oxidation can occur over time. We recommend storing your products in a cool, dry place away from direct sunlight. A general rule of thumb is to replace your products every 2-3 years for optimal freshness.

We stand by the purity of our certified organic oils. However, our stance has always been that, regardless of their purity, we do not recommend taking any essential oil internally due to the potency of oils. Always consult with your trusted healthcare professional.